SERVICE STANDARDS

Ensuring quality, transparency, and excellence in every print.

Administrative

At Do It Right Printers, we prioritize clear timelines. Note our policy on project pauses:

  • Timeline: Revised delivery schedules are provided once the hold is lifted.
  • Cost: Storage or labor costs will be reflected in final billing.
  • Pricing: Quotes remain valid for 6 months.
We are not responsible for project delays caused by customer-initiated job holds.
Production Stages

Submission Responsibility

Clients must ensure files meet specs (300 DPI, Bleed, CMYK). We are not responsible for errors from low resolution or incorrect formats.

Proof Approval

By approving a proof, the client accepts responsibility for all content, including typos and layout. Changes after approval may incur additional fees.

Color Matching

Slight variations between proofs and final prints are normal due to physical ink and machine calibration.

In-Press Variations

Minor smudging, registration shifts (±1/16 inch), or humidity-based paper curling are industry-standard manufacturing tolerances.

Manual Processes: Foil stamping, Embossing, and Spot UV are manual arts; slight placement variations are part of the unique handcrafted quality.

Substrates: Coating adhesion on client-provided materials is not guaranteed.

Logistics & Claims

Do It Right Printers is not liable for delays, damages, or losses during third-party courier handling once the item leaves our facility.

Inspection Window: Please inspect items upon receipt. Issues must be reported within 24 hours.

Reprints: Verified manufacturing defects must be reported within 7 days with photo evidence.

Quantity: A 1-5% overrun or underrun is standard in manufacturing.

Limit: Our liability is limited strictly to the price paid for the defective product.